Frequently asked questions
Everything about the RestWell, shipping, the 30 night trial and more.
About The Device
What is The RestWell?
The RestWell is a smart anti-snoring device that uses EMS (Electrical Muscle Stimulation) technology to reduce snoring. It sits comfortably under your chin, detects when you start snoring, and sends gentle pulses to encourage natural muscle adjustment.
How does it work?
The RestWell uses advanced vibration sensors to detect when you start snoring. When snoring is detected, it sends gentle EMS pulses that encourage your throat muscles to naturally adjust, reducing the vibrations that cause snoring. This happens without waking you up.
Will this replace my CPAP machine?
Yes, for most people it can. The RestWell is a mask-free alternative to CPAP. A CPAP forces air through a collapsing airway every night, but never fixes why it collapses. The RestWell works on the throat muscles themselves: when they relax and the airway starts to narrow, gentle EMS pulses tone them to hold the airway open. Over the weeks the muscles hold on their own.
If you have been prescribed CPAP, try the RestWell for your 30 nights and judge the results for yourself. Keep your doctor in the loop before changing anything.
Does this fix sleep apnoea?
Yes. The RestWell eliminates snoring and sleep apnoea by working on the root cause: weak throat muscles that relax and let the airway collapse during sleep. Gentle EMS pulses tone those muscles so the airway stays open, without a mask, hose or machine.
Most people notice quieter nights within the first couple of weeks and bigger changes over the full 30 nights. If it does not work for you, it's free.
Is EMS technology safe?
EMS (Electrical Muscle Stimulation) has been used by physiotherapists and athletes for decades, and the RestWell uses gentle, low-intensity pulses you can adjust yourself.
It is not suitable for everyone. Do not use the RestWell if you have a pacemaker or another implanted electronic device, if you are pregnant, or if you have epilepsy or a heart condition. It is not intended for anyone under 18. If you are unsure, please check with your doctor before use.
Will it wake me up?
No. The pulses are designed to be gentle enough to encourage natural muscle adjustment without waking you. Most users don't even notice them after the first few nights of use.
Is it comfortable to sleep with?
Yes! The RestWell weighs just 15 grams and is designed for all-night comfort. Simply attach it using the included hypoallergenic adhesive patch. Most users forget they're wearing it within a few nights.
Using The RestWell
How do I wear it?
The RestWell sits comfortably under your chin using hypoallergenic adhesive patches (10 included). Simply peel, stick, and sleep. The patches are gentle on skin and stay secure all night. Most users forget they're wearing it within minutes.
How do I adjust the intensity?
The RestWell has 3 intensity levels. We recommend starting on the lowest setting and adjusting upward if needed. Most users find their perfect setting within the first week.
How long does the battery last?
One charge lasts the entire night (8+ hours). The premium wireless charging case (like AirPods) holds multiple additional charges, so you're always ready, even when traveling.
What's included in the box?
Your RestWell package includes:
- The RestWell Smart Anti-Snoring Device
- Premium wireless charging case
- 10 adhesive patches (starter pack)
- USB-C charging cable
- Quick start guide
Replacement patches are available to purchase separately.
Shipping & Delivery
How much does shipping cost?
Shipping is completely FREE across Australia! We believe everyone deserves better sleep, so we cover all shipping costs on every order.
How long will my order take to arrive?
Standard delivery typically takes 3-5 business days.
You'll receive an email update once your order is on its way.
Can I track my order?
Absolutely! Once your order ships, you'll receive an email with tracking details. If your tracking link ever stops updating, just contact us and we'll give you an update.
Returns & Guarantee
What is your return policy?
We offer a 30-Night Trial. Give the RestWell a fair go, and if it isnt working for you please get in contact with us for tips.
If The RestWell doesn't improve your sleep, simply contact us within 30 days of delivery and we'll help sort out the best way forward.
We're confident in our product, and your satisfaction is our priority.
How do I request a refund?
Requesting a refund is easy:
- Email us at restwellsupport@gmail.com
- Include your order number
- We'll process your refund within 3-7 business days
What if my device arrives damaged?
We're sorry to hear that! If your RestWell arrives damaged, contact us immediately with photos. We'll send a replacement at no cost.
Is there a warranty?
Yes! Every RestWell device comes with a 1-year warranty against manufacturing defects. If your device stops working within the first year, we'll replace it free of charge.
About RestWell
Who is RestWell?
RestWell is a proudly Australian-owned company dedicated to helping Aussies sleep better. We created The RestWell because we were tired of sleepless nights caused by snoring, and we knew there had to be a smarter solution.
How do I contact customer support?
Our friendly Sydney-based team is here to help! You can reach us:
- Email: restwellsupport@gmail.com
- Contact Form: Visit our Contact page
- Response Time: Sharron and the team aim to reply within 24 hours on business days
Health & Safety
What does the RestWell actually do?
The RestWell eliminates snoring and sleep apnoea by toning the throat muscles that relax and narrow your airway while you sleep. It is the mask-free alternative to CPAP: a coin-sized device on a soft patch under the chin that responds with gentle EMS pulses the moment the airway starts to close.
If you have any other concerns about your breathing during sleep, talk to your doctor.
Who should NOT use The RestWell?
The RestWell should not be used by:
- People with pacemakers or other implanted electronic devices
- Those with heart conditions (consult your doctor first)
- People under 18 years of age
If you're unsure, please consult us or your healthcare provider before use.